Revision as of 09:32, 27 June 2014

Overview

Freeside training will be a 1 day course geared towards WISPs.

Starting off we will go over day to day operations and how Freeside can help centralize tasks and operations. Related features like our integrated ticket system and the customer-facing portal will also be covered.

Next, we will cover multi-company operations, customer referrals, employee/agent commissions, access control and the reseller capabilities of our system.

Finally, we will cover WISP-specific operations including FCC 477 reporting and filing, Tower/AP/Router/IP management, RADIUS and provisioning.

Details

Freeside Basics

• Introduction / overview
• Create customers
• Maps and Google Earth
• Customer Notice and Templates
• File uploads, notes, etc...
• Customer Classes, reports, tags
• Packages, Services Exports
• Reporting options
• Billing basics
• Taxes

Ticketing and Customer Management

• Ticketing Basics
• Search capabilities
• Customer Portal,branding

== Automation

• Billing events
• Messages and Tasks
• Targeted marketing
• Suspensions and Cancellations

Lunch break

Customer Referrals, Resellers and Commissions

• Resellers,agents
• Employee Groups / ACL's
• Customer referrals
• Agent/Employee Commissions

ISP Track

• IP management
• Tower management, AP, links etc...
• FCC 477 Reporting
• Customer notifications
• Radius Reporting
• DSL / Ikano

Voip Track

• CDR importing
• Basic VoIP billing
• Rate plans
• Bundled minutes, CDR types